Information We Collect
When you register and use the rome2rio platform, we collect several types of information to ensure a smooth and secure user experience. The information collected includes:
Full name, email address, phone number, date of birth and identification details required during registration or identity verification.
Transaction details in MYR (RM), deposit and withdrawal records, and payment method information such as bank accounts or e-wallets.
Device type, operating system, browser type, IP address, screen resolution and other technical information collected automatically when you access the platform.
Records of in-platform activity including games played, bets placed, pages visited and time spent, for analytics and security purposes.
How This Information Is Used
Rome2rio uses the information collected for the following legitimate and operationally necessary purposes:
- Processing account registration, identity verification and user login management.
- Processing deposits, withdrawals and financial transactions in MYR (RM).
- Providing customer support and responding to enquiries submitted through various channels.
- Detecting and preventing fraud, account misuse, money laundering, and other illegal activities.
- Analysing usage patterns to improve platform functionality and the overall user experience.
- Sending important notifications related to your account, transactions or policy changes — not for marketing purposes without your consent.
- Complying with applicable legal and regulatory requirements in Malaysia.
Rome2rio will not use your information for any third-party commercial purpose without your explicit consent.
Data Storage, Security & Sharing
Storage and Security
All personal data collected by rome2rio is stored on servers protected with industry-standard encryption. Communication between your device and the platform is secured using SSL protocols, ensuring data cannot be intercepted or read by unauthorised parties during transmission. Access to user data within rome2rio is restricted to staff who require it for operational purposes only, and is subject to strict controls.
Third-Party Sharing
Rome2rio does not sell, rent or disclose users' personal information to third parties for marketing purposes. Information may be shared only in the following limited circumstances: with recognised payment processors to complete financial transactions; with the relevant authorities when required by Malaysian law; and with technical service providers used by the platform, subject to strict confidentiality agreements.
Your Rights as a User
As a rome2rio platform user, you have the following rights regarding your personal data:
You may request a copy of the personal information we hold about you at any time.
If your information is inaccurate or out of date, you have the right to request a correction.
In certain circumstances, you may request the deletion of your personal data, subject to legal requirements.
To exercise any of the above rights, contact rome2rio customer support by email at [email protected]. We aim to process all requests within 30 working days. Requests may require identity verification before being processed to ensure the security of your data.
Policy Changes and How to Contact Us
Rome2rio reserves the right to update this Privacy Policy from time to time in response to changes in platform operations, legal requirements or industry practices. Users will be notified of any material changes via the platform or their registered email. Continued use of the platform after such changes take effect will be deemed acceptance of the updated policy.
We recommend checking this page periodically to stay up to date with our latest privacy practices. The date of the most recent update is always shown at the top of this page.
For any questions, concerns, or requests related to your data privacy, please reach out to the rome2rio support team:
Email: [email protected]
For general questions about using the platform, you can also visit our FAQ page which contains answers to the most frequently asked questions.
Other Questions About Your Data?
The rome2rio team is always here to help. Get in touch via email or visit the FAQ page for more information on your account, privacy, and platform security.